FlyFenix Help Center
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New to virtual airlines? No problem. This page simply explains how FlyFenix works, what a persistent world means, how a flight works and what Dispatch, FlyFenix Interface and PIREP are used for.
The three-step principle
A virtual airline with real operational continuity.
FlyFenix does more than record a list of flights. The platform connects preparation, the pilot, the simulator and the consequences of each flight in one environment.
The airline prepares the flight
The manager operates a fleet, routes and pilots. A Dispatch brings together the information required for a rotation: origin, destination, aircraft, route, weather and operational preparation.
The pilot flies the flight
The pilot opens the Dispatch and flies the flight in the simulator. With FlyFenix Interface, FlyFenix receives positions, the flight path and different flight events.
The flight becomes persistent
After the flight, a PIREP is created and reviewed. Once approved, hours, cycles, finances and the aircraft's new position are applied to the airline.
Frequently asked questions
FlyFenix explained without jargon.
The answers below assume you have never used a virtual airline before.
What is a virtual airline?
A virtual airline is an organization built around a flight simulator. It allows several pilots to fly under the same identity, with a shared fleet, routes and procedures.
FlyFenix adds a persistent management layer: instead of treating each flight as independent, the platform preserves the airline's state from one flight to the next.
What is a “persistent world”?
In a conventional system, you can finish a flight, close the simulator and start somewhere else with no consequence.
In FlyFenix, an aircraft has a persistent state. If it properly finishes a flight in Toulouse, it is now considered to be in Toulouse. The next flight must therefore depart from there or wait for an operation that repositions it.
The same principle progressively applies to hours, cycles, fuel, finances, maintenance and other operational data.
What is the difference between manager and pilot?
The manager uses the Operations Center. The manager runs the airline: fleet, network, pilots, Dispatch, finances, compliance and PIREP approval.
The pilot has a personal portal. Pilots can view their flights, PIREP, records, qualifications, medical status and Safety information.
Both spaces use the same data, but permissions and available actions are different.
How do I join an airline?
An airline sends you an invitation code. From the FlyFenix home page, choose “Join an airline” then enter this code.
If the invitation is valid, FlyFenix shows the airline, proposed rank and associated base before allowing you to create your pilot account.
What is a Dispatch?
A dispatch is the preparation record for a flight. It links an aircraft, a pilot, a departure airport and a destination to a specific operation.
It may contain the route, weather data, commercial information, planned fuel and various briefing documents.
It is the starting point of the FlyFenix operational workflow: prepare → fly → submit → approve.
What is FlyFenix Interface used for?
FlyFenix Interface is the desktop link between the simulator and the platform during the flight.
Interface relies on FSUIPC / FSUIPC7 to connect the simulator to FlyFenix. It can transmit position, altitude, speed, fuel, flight phases and events while synchronizing the Dispatch and pilot operational functions.
FlyFenix stores received points to reconstruct the flight map and preserve a usable history.
Do I have to use FlyFenix Interface?
FlyFenix Interface is the preferred method for live tracking, recorded flight path, passenger and cabin functions and technical flight data.
FlyFenix also provides a manual PIREP mechanism for cases where a flight cannot be submitted automatically.
What is a PIREP?
Here, PIREP means Pilot Report : it is the report summarizing the completed flight.
A PIREP from a connected flight may include the route, times, fuel, flight path, events, landing data and the final technical report sent by FlyFenix Interface.
The PIREP first enters review. Important business effects are only applied after approval.
Why does a PIREP need to be approved?
Because a network issue, simulator error or incorrect report must not automatically change an airline's financial or operational position.
Approval acts as a safeguard: before approval, the report exists; after approval, FlyFenix can apply hours, cycles, finances and aircraft position.
How does the Flight Safety Score work?
Connected flights can be analyzed across several areas: safety, handling, limitation compliance and flight integrity.
A small error is not treated like an accident. The system is designed to remain tolerant of minor deviations and much stricter with truly critical events.
The pilot can review score details, while the airline can open a Safety review when a situation warrants it.
What happens if my Safety score becomes very low?
FlyFenix can temporarily place the pilot on Safety Hold. This blocks new departures while a manager reviews the situation.
This mechanism does not remove the pilot and is not an automatic permanent penalty: it requires human review before operations resume.
What are medical status, licenses and qualifications used for?
These elements represent pilot compliance within the virtual airline.
For example, a qualification can indicate that a pilot is authorized to operate an aircraft type. Medical records and training also allow the airline to manage operational fitness.
Pilots can view their records from the portal, while certain approvals remain restricted to managers.
What weather and aeronautical data are used?
FlyFenix currently uses AviationWeather.gov Data API for METAR, TAF and SIGMET.
The platform also uses SkyLink API for several operational data sources, including NOTAM, certain charts and Winds Aloft when available.
Which simulators are compatible with FlyFenix Interface?
FlyFenix Interface is built around FSUIPC / FSUIPC7 : FSX is supported via FSUIPC, while Microsoft Flight Simulator 2020 and Microsoft Flight Simulator 2024 use FSUIPC7.
More broadly, the connectivity layer targets FSUIPC-compatible simulators. On FSX, Interface also adds real-weather and live-traffic injection functions already tested during the beta.
Is FlyFenix free?
Yes. FlyFenix is free for everyone, forever. The beta is not a paid trial: airline creation, the pilot portal, Dispatch, FlyFenix Interface and operational management are part of the free ecosystem.
I have an issue: what information should I send to support?
Describe what you were trying to do, the page involved and the message shown. For a FlyFenix Interface issue, also include the client version, simulator, FSUIPC / FSUIPC7 version and what the Interface log shows if possible.
Never send your password, a server token or a private key.